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America's Place To BuyVisual
Call Manager software, Call Auditor software, VCM for Nortel Networks Business Communications
Manager, BCM & Norstar Phone Systems!
CALL Auditor is a
managerial tool which allows the enterprise
manager to more effectively manage his or her
telecommunication facilities by quickly and easily
producing reports based upon all telephone calls
in and out of an office.
Utilizing a
user-friendly interface, filters can be applied
providing a multitude of reports, which then can
be printed. Examples of a few reports could be the
number of long distance phone calls made by a
particular extension, or perhaps the frequency
that a particular customer called you in a given
month.
CALL
Auditor’s intuitive point & click
Graphical User Interface
Call Auditor
incorporates an industry first by providing the
ability to track a call each time it gets
transferred, parked or put on hold, which is
termed a "transaction". Each time a
transaction occurs, data such as the extension,
duration, result, and more is recorded and
displayed in the "Details" window.
An Optional
Report Package can be added to exploit even
more information. For example, print a bar graph
for the previous day indicating the total time
people were placed on hold broken down by the
hour.
CALL Auditor is
bundled with CALL Link and Visual Call Manager.
Field
Descriptions:
Date:
The
date the call was made or received.
Direction:
Indicates
whether the call was inbound or outbound.
Line:
Indicates
which Line on the Norstar/BCM switch was
used.
Extension:
Indicates
the Norstar/BCM extension that initiated
an outbound call or was the first
extension to answer a call.
Extension
Name:
Indicates
the name of the Norstar/BCM extension.
Phone
number:
Indicates
the number dialed or the inbound caller ID
number.
CLID
Name:
Indicates
the inbound caller ID name from the
Telephone company.
Ring
Time:
The
time that the Norstar/BCM switch received
the first ring.
Connect
Time:
The
time that a Norstar/BCM extension answered
an incoming call.
Result:
Indicates
what happened to the call. Various
results are; hold, transfer, park, no
answer and on hook.
Disconnect
Time:
The
time a Norstar/BCM extension terminated a
call. The disconnect can be the result of
a hold, transfer, park or on-hook state.
Duration:
The
length of time a particular extension
spent on a call.
Direction:
Out:
Displays
outbound calls.
In:
Displays
inbound calls.
In/Out:
Displays
both inbound and outbound calls.
Filters:
By combining
filters, you can drill down and display only the
data you want to see. Below is a list of filters
and their description. These filters can be
applied singly, or applied in combinations.
By
Ext. Name:
Check
this box and enter the name of a Norstar/BCM
extension.
By
Extension:
Check
this box and enter a Norstar/BCM
extension.
Include
all Transactions:
Check
this box to include all calls transferred
or subsequently picked up by the selected
extension or range of extensions.
By
Phone Number:
Check
this box and enter a phone number or
partial number. i.e. to filter on all long
distance calls, enter a 1 in this box.
This box can also be used in conjunction
with “Direction IN” and filter on a
specific incoming CLID phone number. i.e.
Enter 905 to filter all inbound calls from
that area code.
By
CLID Name:
Check
this box and enter the name or partial
name of the incoming caller ID name.
Number
of Transactions:
Enter
the minimum and maximum number of
transactions or "hops" a call
had. Each time a caller is
transferred, parked or put on hold, a
transaction is created.
By
Line:
Check
this box and enter a single line or a
range.
i.e. 1-10
By
Date:
Check
this box and select the from date and to
date.
By
Call Duration:
Check
either the greater than, less than or both
to filter calls that lasted for a
specified length of time in minutes.
Please
call us for details & pricing or if you require additional
information.
To
inquire via phone, call
905-204-6970
9:00am
to 6:00pm ET
Remember, if you have any questions, you can call or email us at
905-204-6970 or info@alphatelecom.ca
