CALL
Analyzer is the newest member of
ConverTec's Enterprise Office
Suite of Unified Communication
solutions for Nortel's BCM and
Norstar platforms.
CALL
Analyzer is a browser based
managerial tool which allows an
enterprise manager to more
effectively manage his or her
telecommunication facilities by
quickly and easily producing
reports based upon telephone calls
in and out of an office.
Customer
Benefits
-
Traffic
Analysis - Over 35
pre-canned reports with the
ability to easily add filters
to view the information you
require
-
Internal
Call Analysis - calls
between employees are tracked
and reported on
-
Security
and Phone Abuse -
Track long distance abuse, 911
calls, longest calls, and much
more
-
Measure
Campaign Response -
Use DID / DNIS reports to analyze
call activity and response to
campaigns
-
No
Software to Install -
Access CALL Analyzer from any
PC using Internet Explorer
-
Scalable
- from a small single office,
to multi-site global
environment using ConverTec's
CCS Server
-
Cost
Effective - unlimited
extension tracking and no
limit to the number of users
-
Report
Automation - generate
reports on your schedule and
deliver by email
-
User
Defined Reports
- Customize and save commonly
used reports and criteria
-
Report
output - Print reports
in PDF or export in Microsoft
Excel format
Unique
Abilities
CALL
Analyzer does not use the
traditional SMDR method to track
phone activity, rather it uses
Nortel's CTE from both the BCM and
Norstar phone systems. The
benefit of using Nortel's CTE is
that it not only provides call
data for traditional reports, but
also call data that allows unique
reports to be created that
traditional SMDR is not capable
of. These reports assist in
managing an organization.
Sample
Reports (PDF Reader Required)
CALL
Analyzer User Interface
One
goal in developing the CALL
Analyzer user interface was to
provide a product that people
wouldn't need a manual to operate.
This goal has been achieved
allowing reports to be quickly and
easily generated with just a few
clicks of a mouse.
Expandable
CALL
Analyzer is part of the Enterprise Office Suite of
products which allows customers
the ability to easily and
economically add additional
applications and build upon their
original investment. The Communication Server (CCS)
platform is the engine that drives
all applications such as
CALL Navigator (Desktop Unified
Communications), Console.NET (PC
based Attendant Console) and CRM
Integrator (Integration to
Microsoft Outlook, Goldmine and
ACT!).
Reliable
Alpha
Telecom and ConverTec
Inc. realize that software
applications are not much good if
they are unreliable and end up
being left on the shelf. For that
reason Alpha Telecom & ConverTec
are committed to
providing products that are
developed with proven technology,
thoroughly tested and designated
as a Compatible Product by Nortel.
All products on the CCS platform
come with an Assurance
Plan for the first 12 months of
ownership which includes; remote
installation, remote training,
toll free support, no cost
upgrades and Remote Assistance.
ConverTec
is one of the original Nortel
Developer Partners and is
recognized as a leading CTI
developer worldwide. ConverTec has
developed a close relationship
with Nortel which allows for a
cohesive product development
strategy and intimate knowledge of
their proprietary integration
methodologies. ConverTec is also a
Microsoft Developer Partner which
is a key ingredient ensuring the
latest development tools are
utilized to deliver state of the
art communication applications to
the market place.
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